Inovasi Perbankan Syariah Dalam Memberikan Layanan Terhadap Nasabah (Study Terhadap Pengaruh Sosial Dalam Menarik Minat Dan Manfaat Nasabah Dalam Menggunakan Internet Banking Di BSI Bondowoso)

Kahfi, Syamsuddin (2021) Inovasi Perbankan Syariah Dalam Memberikan Layanan Terhadap Nasabah (Study Terhadap Pengaruh Sosial Dalam Menarik Minat Dan Manfaat Nasabah Dalam Menggunakan Internet Banking Di BSI Bondowoso). Undergraduate thesis, Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember.

Text Syamsuddin Kahfi_083143266.pdf - Submitted Version Download (5MB)

Abstract

In this era of globalization, Indonesia continues to develop in the field of public transportation services using modern payment systems using electric money, in collaboration with several private banks in Indonesia that issue electricity money in the form of E-Money Cards. The development of internet technology was adopted by the banking industry to develop services. This opportunity is used by banks in Indonesia both government and private banks, because internet media is an innovation that is quite an opportunity and challenging in its development. The focus of this research is as follows: 1). How do Internet Banking Influencers Affect Customer Interest in Using Internet Banking? 2). How Does Social Influence On Internet Banking Interests? While the purpose of this study is as follows: 1). To find out the impact of internet banking on customer interest in using internet banking. 2). To find out the social influence on internet banking interests. This research uses a qualitative approach using a type of Life History (phenomenological) research where this study focuses on phenomena that occur in the field in certain situations. Qualitative methods are used to review, decipher, describe something using a language that has been chosen by the researcher to be easily understood by the reader when understanding the content of the research well. Based on the results of the analysis and discussion that has been done, it can be concluded as follows: 1). The impact of Internet Banking Towards Customer Interest in Using Internet Banking has a significant influence on the re-interest in jenius internet banking use. 2). Internet Banking has several conveniences in making transactions which include Account Information, Balance Information, Account Mutation, Fund Transfer, Transfer Between Rek, Transfer To Another Bank, Scheduled Transaction, Add Transfer And See Status so that the conveniences owned by this application have a very significant influence in the interests of customers.

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